Rooms Control Coordinator for Seamless Resort Ops

Vacatia, Inc.; Kissimmee (FL); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Vacatia, Inc. is hiring a Room Controls team member in Kissimmee to help manage room assignments, coordinate with Front Desk and Reservations, and ensure a smooth guest experience behind the scenes.

The role requires 2+ years of front office experience in a resort or timeshare setting, strong organization and multitasking, proficiency with MS Office and reservation systems, and excellent communication and problem-solving abilities.

Qualifications

• 2+ years of front office experience in a resort or timeshare setting.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office and reservation management systems.
• Excellent communication and problem-solving abilities.
• Dependable, detail-oriented, and able to work well independently or as part of a team.

Responsibilities

• Manage room assignments for all pending and last-minute reservations
• Collaborate with Front Desk and Reservations to ensure smooth operations
• Monitor room inventory and communicate occupancy updates to management
• Identify and report potential overbooking or availability issues
• Respond to guest messages and reviews across online travel platforms
• Maintain accuracy in documentation, reports, and system entries
• Assist with check-ins, check-outs, and guest service needs as required
• Provide professional, courteous communication with both guests and team members

Skills

Front desk experience

Organizational skills

MS Office

Reservation systems

Guest communication

Tools

Reservation management systems

Job description

Vacatia, Inc. is hiring a Room Controls team member in Kissimmee to help manage room assignments, coordinate with Front Desk and Reservations, and ensure a smooth guest experience behind the scenes.

The role requires 2+ years of front office experience in a resort or timeshare setting, strong organization and multitasking, proficiency with MS Office and reservation systems, and excellent communication and problem-solving abilities.