VIP Night Audit & Front Office Leader

Vacatia; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

Vacatia is seeking a Night Audit Manager to lead the overnight Front Office operations at our resort in Kissimmee, FL. Youll balance auditing, reporting, and guest interactions to close each day accurately and efficiently.

Youll supervise a small overnight team, ensure policy adherence, resolve guest concerns, and coordinate with other departments to maintain a welcoming, well operated property overnight.

Qualifications

• 3 years Front Office Night Audit accounting/audit or related experience
• Experience in a resort/hotel/timeshare preferred
• Previous supervisory or leadership experience required
• Experience with property management systems and nightly audit procedures preferred

Responsibilities

• Oversee overnight Front Office operations and ensure service standards and company policies are followed
• Complete and oversee the nightly audit ensuring financial transactions are accurate and balanced
• Research discrepancies and prepare daily financial and operational reports
• Lead, coach and support Front Office team members including training and onboarding
• Provide personalized guest service and resolve guest concerns and service recovery situations
• Monitor overnight arrivals, departures, room status and other Front Office activities
• Assist with guest check-ins/check-outs and Front Office transactions using the resort's property management system
• Coordinate VIP arrivals, amenities and special guest requests
• Communicate with other departments and management to address overnight operational needs
• Monitor guest feedback and service trends and share relevant information with leadership
• Promote resort amenities, activities and local attractions to enhance the guest experience
• Operate the courtesy shuttle and assist with other overnight resort needs as required
• Maintain accurate records and protect guest and company information and follow all safety and company standards

Skills

Leadership

Attention to detail

Communication

Customer service

Tools

Property Management System

Job description

Vacatia is seeking a Night Audit Manager to lead the overnight Front Office operations at our resort in Kissimmee, FL. Youll balance auditing, reporting, and guest interactions to close each day accurately and efficiently.

Youll supervise a small overnight team, ensure policy adherence, resolve guest concerns, and coordinate with other departments to maintain a welcoming, well operated property overnight.