Resort PBX Supervisor: Lead Guest Communications

Vacatia; Kissimmee (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Vacatia in Kissimmee, FL is seeking a PBX Supervisor to lead the resort's Communications Center and mentor PBX Associates. You will supervise daily operations, coach staff, monitor call quality, and ensure guest interactions reflect our hospitality standards.

This role supports Front Office and interdepartmental coordination to deliver seamless service from first call to checkout. The position offers $20/hr, requires 3+ years hospitality supervisory experience, and a High School Diploma or GED.

Qualifications

• 3+ years of hospitality supervision or leadership experience.
• Experience with PBX, Front Desk, Call Center, or Guest Services preferred.

Responsibilities

• Lead and supervise the daily operations of the PBX/Communications Department.
• Coach, train, and mentor PBX Associates to deliver exceptional guest service.
• Monitor call quality, productivity, and response times to ensure service standards.
• Serve as the first point of contact for guest concerns and assist with service recovery.
• Coordinate communication between guests and resort departments to ensure timely request fulfillment.
• Track guest satisfaction metrics and identify opportunities to improve the guest experience.
• Promote resort amenities, activities, transportation services, and local attractions.
• Support the Front Office team with daily operations and guest communications.
• Maintain accurate guest information using property management systems.
• Ensure company policies, procedures, and quality standards are consistently followed.
• Foster a positive, collaborative, and service-focused team environment.

Skills

Leadership

Coaching

Communication

Guest service

Education

High School Diploma or GED

Tools

PBX systems

Property Management Systems

Job description

Vacatia in Kissimmee, FL is seeking a PBX Supervisor to lead the resort's Communications Center and mentor PBX Associates. You will supervise daily operations, coach staff, monitor call quality, and ensure guest interactions reflect our hospitality standards.

This role supports Front Office and interdepartmental coordination to deliver seamless service from first call to checkout. The position offers $20/hr, requires 3+ years hospitality supervisory experience, and a High School Diploma or GED.