Evening Patient & Family Concierge

luriechildrens; Chicago (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

403(b) with 5% employer match

Paid Time Off & Holidays

Job summary

Ann & Robert H. Lurie Children's Hospital of Chicago is seeking a patient services administrative professional to assist families from arrival through inpatient admission. You will verify visitor access, orient families, and support inpatient units with calls, paperwork, and transfers in the EMR system.

Role requires excellent communication, customer service and the ability to prioritize during busy times. Bilingual skills in Spanish or Polish are preferred; shift includes evenings, weekends,

Qualifications

• High school diploma or equivalent required.
• 1 year of previous general office experience is preferred.
• Provides excellent communication and customer service to all individuals whether on the phone or on-site.
• Knowledge of Electronic Medical Record preferred.
• Microsoft Office knowledge preferred i.e., Outlook.
• Ability to prioritize the needs of the unit under busy conditions without supervision.
• Bilingual in Spanish or Polish preferred.

Responsibilities

• Verification, badging, and managing visitor access for patients and families arriving for appointments and to the inpatient units.
• Orienting families to hospital and unit-based services, providing wayfinding assistance, and serving as a resource for families' questions throughout their hospitalization.
• Providing administrative support to inpatient units by triaging calls, coordinating patient paperwork, managing admission, discharge, and transfers in the electronic medical record, and conducting environmental rounds to monitor supplies, office equipment and computers, and other needs as identified.
• Collaborates with the multidisciplinary teams on the units to ensure seamless communication for areas of responsibility.
• Managing surgical and ED waiting areas to coordinate updates to families, escort families' post-procedure and within the ED, and provide additional support as needed.
• Rounding with families to proactively identify non-clinical needs and refer concerns to the appropriate resources.
• Other job functions as assigned.

Skills

Communication

Customer service

Bilingual (Spanish/Polish)

Education

High School Diploma/GED

Tools

Electronic Medical Record (EMR)

Microsoft Office (Outlook)

Job description

Ann & Robert H. Lurie Children's Hospital of Chicago is seeking a patient services administrative professional to assist families from arrival through inpatient admission. You will verify visitor access, orient families, and support inpatient units with calls, paperwork, and transfers in the EMR system.

Role requires excellent communication, customer service and the ability to prioritize during busy times. Bilingual skills in Spanish or Polish are preferred; shift includes evenings, weekends,