Guest Services I

luriechildrens; Chicago (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

403(b) with 5% employer match

Paid Time Off & Holidays

Job summary

Ann & Robert H. Lurie Children's Hospital of Chicago is seeking a patient services administrative professional to assist families from arrival through inpatient admission. You will verify visitor access, orient families, and support inpatient units with calls, paperwork, and transfers in the EMR system.

Role requires excellent communication, customer service and the ability to prioritize during busy times. Bilingual skills in Spanish or Polish are preferred; shift includes evenings, weekends,

Qualifications

• High school diploma or equivalent required.
• 1 year of previous general office experience is preferred.
• Provides excellent communication and customer service to all individuals whether on the phone or on-site.
• Knowledge of Electronic Medical Record preferred.
• Microsoft Office knowledge preferred i.e., Outlook.
• Ability to prioritize the needs of the unit under busy conditions without supervision.
• Bilingual in Spanish or Polish preferred.

Responsibilities

• Verification, badging, and managing visitor access for patients and families arriving for appointments and to the inpatient units.
• Orienting families to hospital and unit-based services, providing wayfinding assistance, and serving as a resource for families' questions throughout their hospitalization.
• Providing administrative support to inpatient units by triaging calls, coordinating patient paperwork, managing admission, discharge, and transfers in the electronic medical record, and conducting environmental rounds to monitor supplies, office equipment and computers, and other needs as identified.
• Collaborates with the multidisciplinary teams on the units to ensure seamless communication for areas of responsibility.
• Managing surgical and ED waiting areas to coordinate updates to families, escort families' post-procedure and within the ED, and provide additional support as needed.
• Rounding with families to proactively identify non-clinical needs and refer concerns to the appropriate resources.
• Other job functions as assigned.

Skills

Communication

Customer service

Bilingual (Spanish/Polish)

Education

High School Diploma/GED

Tools

Electronic Medical Record (EMR)

Microsoft Office (Outlook)

Job description

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

Shift: 7pm - 7:30am , Rotating Weekends and Holidays

Job Summary

Create a warm, welcoming, best-in-class experience for patients and families across their arrival for appointments and through their inpatient admissions. Serves as an expert resource for families regarding hospital and unit-based services and provides support for service-based requests and non-clinical needs. Provides administrative support for the inpatient units and works collaboratively with all team members to drive an optimal patient-family, and employee, experience. Models Lurie Children's values of integrity, equity and discovery, and creates a team environment that is supportive, collaborative, informative, and respectful.

Essential Job Functions

• Verification, badging, and managing visitor access for patients and families arriving for appointments and to the inpatient units. Ensuring any visitor restrictions or exceptions are identified and enacted appropriately.
• Orienting families to hospital and unit-based services, providing wayfinding assistance, and serving as a resource for families' questions throughout their hospitalization.
• Providing administrative support to inpatient units by triaging calls, coordinating patient paperwork, managing admission, discharge, and transfers in the electronic medical record, and conducting environmental rounds to monitor supplies, office equipment and computers, and other needs as identified. Collaborates with the multidisciplinary teams on the units to ensure seamless communication for areas of responsibility.
• Managing surgical and ED waiting areas to coordinate updates to families, escort families' post-procedure and within the ED, and provide additional support as needed.
• Rounding with families to proactively identify non-clinical needs and refer concerns to the appropriate resources.
• Other job functions as assigned.

Education and Experience

• High school diploma or equivalent required.
• 1 year of previous general office experience is preferred.
• Provides excellent communication and customer service to all individuals whether on the phone or on-site.
• Knowledge of Electronic Medical Record preferred.
• Microsoft Office knowledge preferred i.e., Outlook.
• Ability to prioritize the needs of the unit under busy conditions without supervision.
• Bilingual in Spanish or Polish preferred.

Education

High School Diploma/GED (Required)

Pay Range

$18.50-$27.75 Hourly

At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children's facilities
• Discount purchasing program

There's a Place for You with Us

At Ann & Robert H. Lurie Children's Hospital of Chicago and its affiliates (collectively "Lurie Children's"), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful c