Patient Access Specialist - Fast-Paced Pediatric Front Desk

Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off (PTO) and holidays

Retirement benefits / 403(b) with 5%?

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a friendly administrative professional with a high school diploma to support our pediatric care teams. The role involves answering calls, scheduling appointments, registering patients, and maintaining accurate records while upholding HIPAA and confidentiality.

You will work in a fast-paced environment, collaborate with families and clinicians, and help ensure smooth patient flow and timely communications.

Qualifications

• High school diploma is required; some college preferred.
• General office or healthcare experience preferred (minimum 2 years).
• Knowledge of medical terminology is a plus.
• Proficient in Microsoft Word, Outlook, and basic computer skills.

Responsibilities

• Answers multiple divisional phone calls; assists with scheduling, screening, routing, and registration.
• Responds to hospital and department questions; distributes messages in appropriate databases.
• Schedules new and return appointments using scheduling guidelines and tools.
• Collects patient demographics, verifies insurance eligibility, and completes registration.
• Transcribes referrals and submits for clinical triage as required.
• Facilitates electronic and non-electronic communication for families and patients.
• Enrolls patients in MyChart and uses Epiccare Link as needed.
• Maintains departmental performance metrics and quality goals.
• Obtains referrals for scheduled services and collects outstanding patient liabilities.
• Upholds confidentiality and HIPAA; supports training of staff.
• Other duties as assigned.

Skills

Customer service

Communication

Scheduling

HIPAA compliance

Multitasking

Education

High school diploma

Some college preferred

Tools

Microsoft Word

Outlook

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a friendly administrative professional with a high school diploma to support our pediatric care teams. The role involves answering calls, scheduling appointments, registering patients, and maintaining accurate records while upholding HIPAA and confidentiality.

You will work in a fast-paced environment, collaborate with families and clinicians, and help ensure smooth patient flow and timely communications.