Patient Experience Navigator

Cleveland Clinic; Stow (OH); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

Résumé du poste

Cleveland Clinic Akron General's Stow Health and Wellness Center is seeking a Patient Service Specialist to welcome patients from arrival to checkout, handle check-ins, collect co-pays, assist with kiosk use, and support scheduling and pre-registration. You will work with physicians to ensure a smooth checkout and help patients enroll in MyChart.

This role offers growth within Cleveland Clinic and requires strong customer service, basic math, and PC skills.

Qualifications

• Minimum qualifications: High School Diploma or GED with 2 years in patient registration or customer service; OR an Associate’s Degree with 1 year; OR a Bachelor’s Degree.
• Working knowledge of PC window applications.
• Ability to perform basic math to process insurance co-pays.

Responsabilités

• Welcome and check in patients, collect co-pays and complete visit preparations.
• Assist with kiosk use and support patients with scheduling, pre-registration and MyChart enrollment.
• Partner with physicians to ensure a smooth checkout process and accurate patient records.
• Enter and maintain confidential patient information and coordinate interpreter services as needed.
• Register patients for visits, perform visit preparation and triage phone inquiries.
• Support scheduling, arrival/departure desk activities and insurance verification.
• Educate and enroll patients in MyChart and Appointment Pass.

Connaissances

Customer service

Communication

Math skills

Windows PC

Formation

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Outils

Epic experience

MyChart

Scheduling software

Description du poste

Cleveland Clinic Akron General's Stow Health and Wellness Center is seeking a Patient Service Specialist to welcome patients from arrival to checkout, handle check-ins, collect co-pays, assist with kiosk use, and support scheduling and pre-registration. You will work with physicians to ensure a smooth checkout and help patients enroll in MyChart.

This role offers growth within Cleveland Clinic and requires strong customer service, basic math, and PC skills.