Patient Service Specialist

Cleveland Clinic; Twinsburg (OH); On-site; USD 22,000 - 30,000; Part time

Job summary

Cleveland Clinic Twinsburg Family Health and Surgery Center is hiring a Patient Service Specialist to guide patients and visitors from check-in through visit preparation. You will handle scheduling, pre-registration, MyChart enrollment and provide a welcoming, efficient experience.

You will use the HEART model to triage and resolve issues, manage insurance verification and co-pay collection, and ensure accurate patient information while maintaining confidentiality in a fast-paced environment.

Qualifications

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR Associate’s Degree and 1 year of experience
• OR Bachelor’s Degree

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection and scheduling.
• Enter and maintain confidential patient information.
• Educate patients on MyChart and Appointment Pass.

Skills

Patient registration

Appointment scheduling

Insurance verification

Customer service

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Job description

Join Cleveland Clinic’s Twinsburg Family Health and Surgery Center to become a caregiver at one of the most respected healthcare organizations in the world. This state‑of‑the‑art facility is dedicated to providing the community with advanced specialty care, primary care and various surgical services. Here, you will receive endless support and appreciation while building a rewarding, lifelong career at Cleveland Clinic.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre‑registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

This is a part‑time role. A caregiver in this position works between 1:00pm and 9:30pm with on‑call responsibilities.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR Associate’s Degree and 1 year of experience
• OR Bachelor’s Degree

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast‑paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).