Patient Experience & Registration Specialist

Cleveland Clinic; Port Saint Lucie (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Florida is seeking a Patient Service Specialist to support patient registration and scheduling, verify referrals and authorizations, and provide a positive patient experience. This role is a stepping stone to other careers within Cleveland Clinic's customer service and clinical departments.

The position requires front-end duties including insurance processing, co-pay collection, and scheduling, with 8-hour shifts, Monday-Friday and rotating weekends/holidays between 6:00 AM and

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate's Degree and one year of experience.
• OR a Bachelor's Degree.
• Ability to perform basic math sufficient to process insurance co-pays.
• Working knowledge of PC window applications.
• Preferred knowledge of medical terminology.
• Typing speed of 30 wpm or better.

Responsibilities

• Support patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival/departure desk activities and screening/interpreter services.
• Enter and maintain confidential patient information.
• Provide a comprehensive, proactive and Patients First experience for patients and visitors.
• Investigate, triage and resolve patient issues using HEART model.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Conduct follow-ups to MyChart and web appointment inquiries.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Basic math

PC window applications

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

None specified

Job description

Cleveland Clinic Florida is seeking a Patient Service Specialist to support patient registration and scheduling, verify referrals and authorizations, and provide a positive patient experience. This role is a stepping stone to other careers within Cleveland Clinic's customer service and clinical departments.

The position requires front-end duties including insurance processing, co-pay collection, and scheduling, with 8-hour shifts, Monday-Friday and rotating weekends/holidays between 6:00 AM and