Evening Patient Care Specialist (Part-Time)

Cape Cod Imaging Services, LLC; Winchester (VA); Sur place; USD 23 000 - 40 000; Temps partiel

Résumé du poste

Shields Health Care Group seeks a part-time Patient Care Representative for weekday evenings (5pm-11pm) in Winchester, VA. The role focuses on delivering exceptional customer service, handling copays, and guiding patients through check-in while ensuring privacy and accuracy.

Responsibilities include assisting with iPad check-in, coordinating with radiology staff, processing mail, and ensuring smooth patient flow. Strong communication and attention to detail are essential.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.

Responsabilités

• Greet patients and collect copay/deductible amounts and explain consent forms.
• Assist patients with iPad check-in and provide feedback when needed.
• Recognize when language services are required.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare setup for next day's appointment schedule and flag issues.
• Maintain confidentiality of all customer groups.
• Enter required information into our systems accurately.
• Respond to scheduling emergencies promptly.
• Support Customer Care with machine utilization using the waitlist templates.
• Address patient and doctor concerns professionally and accurately.
• Notify management of any action impacting departments or customers.
• Stay updated on policy changes affecting daily tasks.
• Keep copay/petty cash accurate and perform daily bank deposits.
• Assist with onboarding and training of new staff.
• Perform other related duties as required.
• Help maintain survey return rates per company guidelines.
• Coordinate workflow with multiple departments for efficiency.

Connaissances

Communication skills

Typing accuracy

Attention to detail

Follow instructions

Multitasking

Phone data entry

Medical terminology

Formation

High School Diploma

Description du poste

Shields Health Care Group seeks a part-time Patient Care Representative for weekday evenings (5pm-11pm) in Winchester, VA. The role focuses on delivering exceptional customer service, handling copays, and guiding patients through check-in while ensuring privacy and accuracy.

Responsibilities include assisting with iPad check-in, coordinating with radiology staff, processing mail, and ensuring smooth patient flow. Strong communication and attention to detail are essential.