Evening Patient Care & Front Desk Specialist

Shields Health; Winchester (MA); On-site; USD 23,000 - 40,000; Part time

Job summary

Shields Health is seeking a Patient Care Representative in Massachusetts for a part-time role (Mon-Fri 5pm-11pm). You will deliver exceptional customer service, collect copays and explain consent forms, and support patient intake and scheduling with HIPAA compliance.

You will greet patients, assist with iPad check-in, coordinate with technologists and radiologists, and help with mail, deposits and onboarding tasks. Accuracy, discretion, and strong communication are essential to success.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision; multitask and exceed customer expectations.

Responsibilities

• Greet patients, collect copays/deductibles/coinsurance and explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Identify when language services are required and arrange support.
• Distribute films/CDs while maintaining HIPAA and patient privacy.
• Collaborate with technologists and radiologists to ensure proper patient flow.
• Process outgoing and incoming mail and deliveries.
• Prepare setup for next day's appointment schedule and communicate issues.
• Maintain confidentiality of all customer groups and enter information into systems.
• Respond to scheduling emergencies and support care with equipment utilization.
• Keep management informed of situations with potential impact on the company and departments.
• Stay current on policy changes and daily work functions.

Skills

Customer service

Communication

Attention to detail

Typing accuracy

Multi-tasking

Data entry

HIPAA awareness

Education

High School Diploma

Tools

Basic computer proficiency

Job description

Shields Health is seeking a Patient Care Representative in Massachusetts for a part-time role (Mon-Fri 5pm-11pm). You will deliver exceptional customer service, collect copays and explain consent forms, and support patient intake and scheduling with HIPAA compliance.

You will greet patients, assist with iPad check-in, coordinate with technologists and radiologists, and help with mail, deposits and onboarding tasks. Accuracy, discretion, and strong communication are essential to success.