Frontline Patient Care & Tech Aide

Shields

Marlborough (MA)

On-site

USD 23,000 - 40,000

Full time

13 days ago

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Job summary

Shields Health Care Group is seeking a Patient Care Representative/Tech Aide in Massachusetts to deliver exceptional customer service with professionalism, efficiency and accuracy. Schedule: 3:30 pm–7:30 pm, Monday–Friday.

You will greet patients, collect copays, support iPad check-in, ensure HIPAA compliance, coordinate with technologists and radiologists, and handle scheduling communications. CPR certification and strong communication skills are required; healthcare-office experience is a

Qualifications

High School Diploma required.
CPR certification required.
Excellent communication skills and computer proficiency.
Attention to detail and typing accuracy.
Ability to follow instructions with minimal supervision.
Proven ability to multi task and exceed customer expectations.

Responsibilities

Greet patients, collect necessary copay/deductible/co-ins and explain the consent form.
Assist patients with iPad check-in process and troubleshoot as needed.
Recognize when language services are needed and coordinate accordingly.
Distribute films/CDs while maintaining HIPAA and patient privacy.
Collaborate with technologists/radiologists to ensure proper patient flow.
Process outgoing and incoming US and inter-office mail and deliveries.
Prepare setup for next day’s appointment schedule and flag potential issues.
Maintain confidentiality of all patient groups.
Enter and verify information in our systems.
Respond to scheduling emergencies promptly.
Support Customer Care with machine utilization by using waitlist templates.
Respond to patient and doctor concerns professionally and accurately.
Keep management informed of issues impacting the department or patients.