Evening Patient Access Supervisor

Mount Sinai Medical Center; Northern, New York (KY, NY); Hybrid; USD 79,000 - 118,000; Full time

Job summary

The Mount Sinai Queens is seeking a Supervisor, Patient Access Services to oversee frontline registration, insurance capture, and financial clearance across assigned hospital service areas. You will supervise staff, coach on patient experience standards, and ensure accurate data entry and HIPAA compliance.

Reporting to the Manager of Patient Access Services, you will coordinate workflow, support onboarding, and collaborate with clinical units to resolve access-related issues while maintaining

Qualifications

• Experience in patient access or front-end revenue cycle operations.
• Knowledge of insurance verification and financial clearance.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare setting.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities for accurate registration.
• Monitor staff productivity and provide real-time coaching.
• Ensure compliance with HIPAA and organizational policies.
• Coordinate staffing and coverage to support operations.
• Serve as liaison for workflow questions and system issues.

Skills

Patient Access

Healthcare Registration

Customer Service

HIPAA Knowledge

Leadership Experience

Education

High School Diploma or GED

Associate or Bachelor's Degree preferred

Tools

EPIC

Job description

The Mount Sinai Queens is seeking a Supervisor, Patient Access Services to oversee frontline registration, insurance capture, and financial clearance across assigned hospital service areas. You will supervise staff, coach on patient experience standards, and ensure accurate data entry and HIPAA compliance.

Reporting to the Manager of Patient Access Services, you will coordinate workflow, support onboarding, and collaborate with clinical units to resolve access-related issues while maintaining