Patient Access Supervisor - Empower Frontline Registration

Mount Sinai Medical Center; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

Mount Sinai Medical Center Brooklyn is seeking a Supervisor for Patient Access Services (Evenings). Lead frontline staff across departments to ensure accurate patient registration, insurance verification, and financial clearance, delivering a positive patient experience.

Under the Manager, you will monitor performance, coach staff, and ensure policy and regulatory compliance while coordinating with Human Resources and Labor Relations.

Qualifications

• Oversee day-to-day oversight of frontline Patient Access staff within assigned hospital service areas (e.g., Emergency Department, Admitting, Same Day Surgery, Labor & Delivery).
• Support accurate patient registration, insurance verification, financial clearance, and delivery of positive patient experience.
• Maintain compliance with HIPAA privacy and security standards.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.
• Supervise frontline Patient Access representatives, including scheduling, attendance monitoring, and performance feedback.
• Support onboarding and training of new staff in collaboration with department leadership.
• Provide ongoing coaching to reinforce customer service standards (e.g., AIDET) and registration accuracy.
• Address routine employee concerns and elevate complex matters to the Manager and/or Human Resources.
• Support management of staff performance in accordance with 1199 collective bargaining agreements.
• Participate in counseling sessions and corrective action processes under the guidance of the Manager and Human Resources.
• Maintain effective working relationships with Human Resources and Labor Relations.
• Serve as the first point of contact for staff regarding workflow questions and operational issues.
• Communicate departmental updates and expectations from leadership to frontline

Job description

Mount Sinai Medical Center Brooklyn is seeking a Supervisor for Patient Access Services (Evenings). Lead frontline staff across departments to ensure accurate patient registration, insurance verification, and financial clearance, delivering a positive patient experience.

Under the Manager, you will monitor performance, coach staff, and ensure policy and regulatory compliance while coordinating with Human Resources and Labor Relations.