Evening Patient Access Coordinator

Northwestern Medicine Central DuPage Hospital; Winfield (IL); On-site; USD 25,000 - 38,000; Part time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Medical, Dental and Vision Coverage

Life Insurance

Annual Salary Increase and Incentive

Paid Time Off and Holidays

Job summary

Northwestern Medicine Central DuPage Hospital is seeking a Patient Access Specialist to support patient scheduling, registration, and insurance verification processes. You will interact with patients and internal departments to ensure accurate data capture and a positive experience within the NMHC systems.

The role requires strong communication, multitasking, and customer service skills, with a focus on confidentiality and quality service delivery in a fast-paced healthcare setting.

Qualifications

• High School diploma or equivalent required.
• 2-3 years of customer service or medical office experience preferred.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns from patients and staff.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients and helps create a positive first impression of Northwestern Medicine.
• Accurately collects patient demographic information and schedules through NMHC systems.
• Cross-trains to ensure coverage across departments and participates in quality improvement activities.

Skills

Customer service

Communication

Multi-tasking

Typing 40 wpm

English proficiency

Education

High School diploma or equivalent

Job description

Northwestern Medicine Central DuPage Hospital is seeking a Patient Access Specialist to support patient scheduling, registration, and insurance verification processes. You will interact with patients and internal departments to ensure accurate data capture and a positive experience within the NMHC systems.

The role requires strong communication, multitasking, and customer service skills, with a focus on confidentiality and quality service delivery in a fast-paced healthcare setting.