Member Services & Front Desk Specialist

Planet Fitness; Dallas (TX); On-site; USD 42,000 - 60,000; Part time

Benefits offered by this job

MyFlexPay

Free Planet Fitness Black Card

Employee Assistance Program

Paid Time Off

Paid Parental Leave

Health Insurance

Job summary

Planet Fitness is seeking team members to support the front desk with flexible hours. You will welcome members, check them in, give tours, assist with sign-ups, and help with account updates while maintaining a clean, safe club environment.

We value positive attitudes, reliability, and strong customer service. This role offers opportunities to grow through the club network and may involve paid time off and benefits for eligible Team Players.

Qualifications

• Exceptional customer service skills; interact positively with members and co-workers.
• Punctuality and reliability are a must.
• Diplomacy in all interactions; professional demeanor and language.
• Experience in customer service is preferred.
• Must be 18 years or older and have a HS diploma or GED.

Responsibilities

• Provide an exceptional customer service experience by filling in for available shifts when needed.
• Be on call to assist with shift coverage, as needed.
• Check members into the system.
• Take prospective members on tours and assist with sign-up process.
• Facilitate updates to member accounts and resolve questions promptly.
• Maintain cleanliness and safety throughout the facility.

Skills

Customer service

Punctuality

Reliability

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness is seeking team members to support the front desk with flexible hours. You will welcome members, check them in, give tours, assist with sign-ups, and help with account updates while maintaining a clean, safe club environment.

We value positive attitudes, reliability, and strong customer service. This role offers opportunities to grow through the club network and may involve paid time off and benefits for eligible Team Players.