Afternoon/Evening Member Services Specialist - Gym Front Desk

Planet Fitness - Fitton Clubs; New Philadelphia (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs is seeking a friendly Member Services Representative to greet members, handle inquiries, process sign-ups, and help maintain a clean, welcoming environment in our afternoon/evening on-site club.

The MSR role emphasizes exceptional customer service, tours for prospective members, and memberships upselling (e.g., Black Card). Bilingual English/Spanish is encouraged. This is an on-site position with supportive team culture.

Qualifications

• Must be 18 years of age or older.
• Must be able to work on-site, not remote.
• Obtain CPR/AED Certification within required timeframes.

Responsibilities

• Greet members, prospective members and guests professionally.
• Process new memberships, cancellations and payments accurately.
• Assist members with account inquiries and billing questions.
• Provide information about Planet Fitness memberships and amenities.

Skills

Customer service

Bilingual English/Spanish

On-site

Positive attitude

Reliable

Education

High school diploma or equivalent

CPR/AED Certification

Tools

POS system

Job description

Planet Fitness - Fitton Clubs is seeking a friendly Member Services Representative to greet members, handle inquiries, process sign-ups, and help maintain a clean, welcoming environment in our afternoon/evening on-site club.

The MSR role emphasizes exceptional customer service, tours for prospective members, and memberships upselling (e.g., Black Card). Bilingual English/Spanish is encouraged. This is an on-site position with supportive team culture.