Evening Member Services & Front Desk Associate

Planet Fitness Franchising, LLC; Kankakee (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

Planet Fitness Franchising, LLC is seeking a Member Services Representative in Illinois to create a positive member experience. You will deliver superior customer service to members, prospective members, and guests at the front desk and during tours.

You will handle sign-ups, account updates, and inquiries, while maintaining a clean and welcoming club environment. The role requires punctuality, reliability and a friendly, professional demeanor.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact professionally with members and co-workers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system and assist with new member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns and escalate to management when needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer

Fitness passion

Upbeat attitude

Punctuality

Excellent customer service

Active listening

Diplomacy

Education

High School diploma/GED or equivalent

Job description

Planet Fitness Franchising, LLC is seeking a Member Services Representative in Illinois to create a positive member experience. You will deliver superior customer service to members, prospective members, and guests at the front desk and during tours.

You will handle sign-ups, account updates, and inquiries, while maintaining a clean and welcoming club environment. The role requires punctuality, reliability and a friendly, professional demeanor.