Weekday Member Services Specialist

Planet Fitness - NJ/MA One World Fitness; Greenwich Township (NJ); On-site; USD 17,000 - 25,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. The role focuses on greeting guests, handling front desk duties, processing sign-ups, and guiding tours while maintaining club cleanliness.

The ideal candidate will have a background in customer service, basic computer skills, and a genuine passion for fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, assist callers, and check members into the system.
• New member sign-up and tours for prospective members.
• Facilitate updates to member accounts.
• Respond to questions and concerns; escalate to Assistant Manager or Manager as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Positive attitude

Punctuality

Active listening

Empathy

Education

High School diploma or GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. The role focuses on greeting guests, handling front desk duties, processing sign-ups, and guiding tours while maintaining club cleanliness.

The ideal candidate will have a background in customer service, basic computer skills, and a genuine passion for fitness.