Evening Guest Services & Reservations Specialist

Aramark Correctional Services; Stone Mountain (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Aramark is seeking a Hospitality Worker II to greet guests, assist with their needs, and coordinate reservations and services at our Georgia location. You will deliver outstanding guest service and help resolve issues to ensure satisfaction.

Responsibilities include operating a POS, handling cash and card transactions, answering calls and emails, and collaborating with departments to provide a seamless guest experience. Prior guest services experience is preferred.

Qualifications

• Previous guest services experience required.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests with directions, travel information, and information about services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answer phone calls and emails and deliver messages as needed.
• Maintain excellent customer service and a positive attitude toward guests and staff.
• Coordinate resolution of guest concerns.
• Communicate closely with all departments to ensure a seamless guest experience.

Skills

Guest service

Cash handling

Cashier operations

Verbal and written communication

Organizational skills

Tools

POS system

Job description

Aramark is seeking a Hospitality Worker II to greet guests, assist with their needs, and coordinate reservations and services at our Georgia location. You will deliver outstanding guest service and help resolve issues to ensure satisfaction.

Responsibilities include operating a POS, handling cash and card transactions, answering calls and emails, and collaborating with departments to provide a seamless guest experience. Prior guest services experience is preferred.