Guest Experience Coordinator II

Aramark Correctional Services; Potomac (MD); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Parental leave

Disability coverage

Job summary

Aramark in Potomac, MD is seeking a Hospitality Worker II to greet guests, assist with reservations, and resolve issues to ensure a seamless guest experience. You will operate a register or software system and coordinate with other departments as needed.

The role emphasizes outstanding customer service, attention to detail, and the ability to handle cash transactions. Prior guest services and cash handling experience are preferred, with opportunities to grow and contribute to a positive

Qualifications

• Must have previous guest services experience.
• Cash handling experience preferred.
• Excellent customer service skills.
• Strong interpersonal and written/verbal communication.
• Organizational skills and attention to detail.

Responsibilities

• Greet guests and provide customer service.
• Assist with directions and local information.
• Book reservations, rentals, and registration coordination.
• Operate a register or POS system and process transactions.
• Answer calls and emails and deliver messages.
• Maintain positive attitude and professional demeanor.
• Coordinate resolution of guest concerns.
• Collaborate with departments to ensure a seamless guest experience.

Skills

Guest services experience

Cash handling experience

Customer service

Interpersonal communication

Attention to detail

Tools

Cash register

POS software

Job description

Aramark in Potomac, MD is seeking a Hospitality Worker II to greet guests, assist with reservations, and resolve issues to ensure a seamless guest experience. You will operate a register or software system and coordinate with other departments as needed.

The role emphasizes outstanding customer service, attention to detail, and the ability to handle cash transactions. Prior guest services and cash handling experience are preferred, with opportunities to grow and contribute to a positive