Guest Experience Specialist — Front Desk

Aramark Corporation; Stone Mountain (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Aramark Corporation in Georgia is hiring a Hospitality Worker II to ensure guest satisfaction by greeting guests, handling reservations, and addressing concerns with a proactive service mindset.

You will assist guests with information, coordinate registrations, process cash/credit transactions, and communicate across departments to deliver a seamless guest experience. Previous guest services experience is preferred, along with strong communication and attention to detail.

Qualifications

• Previous guest services experience required
• Previous cash handling experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail

Responsibilities

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
• Book reservations, rentals, and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and delivers messages as needed
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience.

Job description

Aramark Corporation in Georgia is hiring a Hospitality Worker II to ensure guest satisfaction by greeting guests, handling reservations, and addressing concerns with a proactive service mindset.

You will assist guests with information, coordinate registrations, process cash/credit transactions, and communicate across departments to deliver a seamless guest experience. Previous guest services experience is preferred, along with strong communication and attention to detail.