Guest Services Specialist — Front Desk

Aramark; Stone Mountain (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Aramark in Stone Mountain, GA is seeking a Front Desk Agent to greet guests, manage reservations, and coordinate guest services to ensure a seamless experience.

The role requires strong customer service, cash handling, and communication skills; you will work with other departments to resolve concerns and maintain a positive guest environment.

Qualifications

• Previous guest services experience required.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests with directions, travel information, and services.
• Book reservations, rentals, and coordinate registration.
• Operate a register and process cash/credit transactions.
• Answer phone calls and emails and deliver messages as needed.
• Maintain excellent customer service and positive attitude toward guests and staff.
• Coordinate resolution of guest concerns and communicate with departments for seamless experience.

Skills

Guest services

Cash handling

Customer service

Interpersonal communication

Organizational skills

Job description

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Title: Front Desk Agent - Stone Mountain Hotel and Conference Center

Requisition #: 671460

Location:

Stone Mountain, GA, US, 30086

Description:

Job Description

The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous guest services experience required
• Previous cash handling experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .