Guest Services Specialist - Front Desk

Aramark Correctional Services; South Lake Tahoe (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Parental leave

Disability coverage

Job summary

Aramark is hiring a Hospitality Worker II to enhance guest satisfaction by handling reservations, assisting guests and resolving issues. Responsibilities include greeting guests, providing travel information, booking reservations, and processing transactions with a focus on service excellence.

The role emphasizes teamwork across departments and adaptability to client requirements, with benefits including medical, dental, vision, and retirement options. No fixed application window is noted.

Qualifications

• Previous guest services experience required.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.
• Previous cash handling experience preferred.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns.
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Cash handling

Job description

Aramark is hiring a Hospitality Worker II to enhance guest satisfaction by handling reservations, assisting guests and resolving issues. Responsibilities include greeting guests, providing travel information, booking reservations, and processing transactions with a focus on service excellence.

The role emphasizes teamwork across departments and adaptability to client requirements, with benefits including medical, dental, vision, and retirement options. No fixed application window is noted.