Evening Guest Services Concierge

Hamister Group; City of Rochester (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Hotel discounts

Career growth

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Hamister Group is seeking a friendly and energetic front desk associate to create a welcoming arrival experience, handle check-ins/outs, and assist guests with reservations and inquiries. You will post charges, manage payments, and ensure a smooth billing process while maintaining a clean lobby and pantry area.

This role requires weekend availability and afternoon/evening shifts (3pm–11pm). You’ll serve as a local host, provide dining and attraction recommendations, and support shuttle

Qualifications

• Experience in hospitality or front desk is preferred.
• Strong customer service orientation and a friendly demeanor.
• Ability to greet guests, check in/out, and answer inquiries professionally.
• Familiarity with billing, charges, and payments.
• Able to coordinate shuttle service and provide local recommendations.

Responsibilities

• Create a warm and welcoming arrival experience by greeting guests, completing check-ins, and assigning suites with care.
• Respond to guest calls and inquiries with a helpful, friendly, and solution-oriented approach.
• Accurately post charges (room, food, telephone, etc.), process payments, and ensure a smooth billing experience.
• Assist guests with making, modifying, and confirming reservations to meet their needs.
• Utilize Shift Check List to complete shift tasks.
• Keep a close eye on suite availability to best accommodate our guests.
• Set up personalized wake-up calls upon request.
• Handle guest mail, packages, and messages with attention and care.
• Provide an easy and efficient departure experience through accurate and timely check-out services.
• Open and close shifts responsibly, including balancing cash and completing required drops.
• Keep the Pantry and Coffee area inviting, clean, and fully stocked for our guests to enjoy.
• Share information about hotel amenities and services, including complimentary breakfast, evening socials, and bar offerings.
• Act as a local host by offering directions and recommendations for nearby dining, shopping, and attractions.
• Help maintain a clean, comfortable, and welcoming environment in the lobby and front entrance areas.
• Coordinate and schedule shuttle service for guests when applicable.
• Hotel experience is preferred!

Skills

Customer service

Guest relations

Communication

Hospitality

POS systems

Tools

Billing software

Reservation system

Job description

Hamister Group is seeking a friendly and energetic front desk associate to create a welcoming arrival experience, handle check-ins/outs, and assist guests with reservations and inquiries. You will post charges, manage payments, and ensure a smooth billing process while maintaining a clean lobby and pantry area.

This role requires weekend availability and afternoon/evening shifts (3pm–11pm). You’ll serve as a local host, provide dining and attraction recommendations, and support shuttle