Hotel Front Desk & Guest Experience Associate

Hamister Group; Hazleton (Luzerne County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee discount

Referral program

Job summary

Hamister Group is seeking a qualified front desk professional to maintain a welcoming, efficient check-in and check-out process in a busy hotel environment. The role emphasizes clear communication, guest satisfaction, and a neat, professional front desk area.

Responsibilities include greeting guests, handling check-ins/outs, answering phones, making reservations, and assisting guests with directions and local recommendations. Flexible availability, including nights and weekends, is expected.

Qualifications

• Previous hospitality or customer service experience preferred, but willingness to train the right candidate.

Responsibilities

• Greet guests upon arrival.
• Handle guest check-ins and check-outs.
• Accommodate guest requests and provide information.

Skills

Communication skills

Customer service

Friendly phone demeanor

Professionalism

Desire to succeed

Job description

Hamister Group is seeking a qualified front desk professional to maintain a welcoming, efficient check-in and check-out process in a busy hotel environment. The role emphasizes clear communication, guest satisfaction, and a neat, professional front desk area.

Responsibilities include greeting guests, handling check-ins/outs, answering phones, making reservations, and assisting guests with directions and local recommendations. Flexible availability, including nights and weekends, is expected.