Evening Front Office Manager – Luxury Hotel

Omni Hotels & Resorts; Rancho Mirage (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Omni Rancho Las Palmas Resort & Spa is seeking an Assistant Front Office Manager to support the Director of Front Office and Night Audit during evening operations. The role focuses on training, daily communications, guest issue resolution, and maintaining Omni standards across departments.

The candidate should have luxury hotel experience, the ability to work nights, weekends and holidays, and strong organizational and software skills.

Qualifications

• Customer-service oriented mindset with strong interpersonal skills.
• Comfortable multi-tasking and prioritizing in a fast-paced environment.
• Demonstrates detail orientation and excellent organizational skills.

Responsibilities

• Train associates to Omni standards and ensure consistent service delivery.
• Communicate with department managers and Night Audit on a daily basis.
• Handle guest complaints and resolve issues to maintain satisfaction.
• Be familiar with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories and ensure adequate pars of supplies.
• Prepare group information sheets and balance reports; assist with rate discrepancies.
• Schedule and block arrivals for VIPs, ESPs, and special requests.
• Assist in onboarding and training for Marketing programs.

Skills

Customer service

Multi-tasking

Detail orientation

Organizational skills

Tools

Property Management System

Microsoft Office

Job description

Omni Rancho Las Palmas Resort & Spa is seeking an Assistant Front Office Manager to support the Director of Front Office and Night Audit during evening operations. The role focuses on training, daily communications, guest issue resolution, and maintaining Omni standards across departments.

The candidate should have luxury hotel experience, the ability to work nights, weekends and holidays, and strong organizational and software skills.