Evening Front Office Lead – Luxury Hotel

Omni Hotels & Resorts; Boston (MA); On-site; USD 67,000 - 75,000; Full time

Job summary

Omni Parker House Hotel in Boston is seeking an Assistant Front Office Manager to support evening operations and maximize Front Office efficiency under the direction of the Director of Front Office and Night staff.

You will lead training, coordinate with department managers, resolve guest issues, manage the hotel system for training and troubleshooting, and ensure accurate reporting from daily balance, occupancy, and rate discrepancies.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Responsibilities

• Train associates to ensure Omni Standards.
• Coordinate with department managers and Night Audit each evening/morning.
• Resolve guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be familiar with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories to ensure adequate pars.
• Complete rate discrepancy report and make needed changes.
• Block/assign arrivals for the following day (VIPs, ESPs, special requests).
• Prepare group information sheets.
• Complete checkout with balance report.
• Complete credit check daily.
• Adhere to all Front Office Systems & Controls and responsibilities.
• Ensure knowledge of Marketing Programs of the company and hotel.
• Collaborate with Loyalty Ambassador to track and service select guests.

Skills

Luxury hotel experience

Customer service

Multi-tasking

Microsoft Office

Tools

Property Management Systems

Microsoft Office Software

Job description

Omni Parker House Hotel in Boston is seeking an Assistant Front Office Manager to support evening operations and maximize Front Office efficiency under the direction of the Director of Front Office and Night staff.

You will lead training, coordinate with department managers, resolve guest issues, manage the hotel system for training and troubleshooting, and ensure accurate reporting from daily balance, occupancy, and rate discrepancies.