Evening Front Office Manager (Luxury Hotel)

Omni Hotels & Resorts; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Omni Atlanta Hotel at Centennial Park in Atlanta, GA, seeks an Assistant Front Office Manager to lead evening/front-office operations. You will train associates, coordinate with department managers, and resolve guest issues to uphold Omni standards.

The role requires flexibility for nights, weekends, and holidays, with strong customer service and organizational skills. Proficiency in PMS and Microsoft Office is expected.

Qualifications

• Previous luxury hotel experience preferred.
• Flexible schedule, nights, weekends, and holidays.
• Ability to stand for the entire shift.
• Customer service oriented with strong organizational skills.
• Knowledge of PMS and related computer programs.
• Proficiency with Microsoft Office.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers, especially Night Audit, on a continuing basis.
• Handle guest complaints maintaining a satisfactory impression.
• Be familiar with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories to ensure adequate pars.
• Complete rate discrepancy reports and implement changes.
• Block/assign arrivals for the following day including VIPs and special requests.
• Prepare group information sheets.
• Complete balance reports and checkouts.
• Perform daily credit checks.
• Adhere to Front Office systems and controls.
• Ensure knowledge of Marketing Programs and hotel.
• Collaborate with Loyalty Ambassador to track/select select guests.

Skills

Customer service

Multi-tasking

Detail oriented

Organizational skills

Communication skills

Tools

Property Management System (PMS)

Microsoft Office

Job description

Omni Atlanta Hotel at Centennial Park in Atlanta, GA, seeks an Assistant Front Office Manager to lead evening/front-office operations. You will train associates, coordinate with department managers, and resolve guest issues to uphold Omni standards.

The role requires flexibility for nights, weekends, and holidays, with strong customer service and organizational skills. Proficiency in PMS and Microsoft Office is expected.