Evening Front Office Manager - Luxury Hotel Experience

Omni Hotels & Resorts; Dallas (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Complimentary parking

Room and dining discounts

On-site cafeteria

Job summary

Omni Dallas Hotel is seeking an Assistant Front Office Manager to oversee evening operations and collaborate with the Director of Front Office and night staff to maximize Front Office efficiency. This role requires a service-minded professional with luxury-hotel experience and strong supervisory capabilities.

The position demands flexibility for nights, weekends, and holidays, with responsibilities spanning guest relations, staff training, and upholding Omni Standards within a fast-paced

Qualifications

• Customer service oriented with ability to multi-task and stay organized.
• Willingness to work nights, weekends and holidays.
• Strong communication and interpersonal skills to interact with guests and departments.
• Proficiency in Property Management Systems and Microsoft Office applications.

Responsibilities

• Handle training with associates to ensure Omni Standards.
• Communicate with department managers daily, especially with Night Audit.
• Address guest complaints and maintain satisfactory impressions during resolutions.
• Train staff on hotel computer systems and troubleshoot as needed.
• Complete weekly supply inventories and maintain pars for inventories.
• Prepare rate discrepancy reports and implement changes as required.
• Block/assign arrivals for the following day including VIPs and special requests.
• Prepare group information sheets and balance-out reports at check-out.
• Conduct daily credit checks and adhere to Front Office controls.
• Support Marketing programs and coordinate with the Loyalty Ambassador for select guests.

Skills

Customer service oriented

Multi-tasking

Detail orientation

Organizational skills

Flexibility to work nights/weekends/ho

Tools

Property Management Systems

Microsoft Office

Job description

Omni Dallas Hotel is seeking an Assistant Front Office Manager to oversee evening operations and collaborate with the Director of Front Office and night staff to maximize Front Office efficiency. This role requires a service-minded professional with luxury-hotel experience and strong supervisory capabilities.

The position demands flexibility for nights, weekends, and holidays, with responsibilities spanning guest relations, staff training, and upholding Omni Standards within a fast-paced