Assistant Front Office Manager — Luxury Service & Flexible Schedule

Socket.dev; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Omni Chicago Hotel is seeking a Front Office professional to work closely with the Director of Front Office and staff to maximize front office and guest service operating efficiency. This role requires luxury hotel experience, flexible scheduling including nights, weekends, and holidays, and the ability to stand for long periods while maintaining exceptional service standards.

Training and development to Omni Standards are essential components of the position.

Qualifications

• Luxury hotel experience required.
• Flexible schedule including nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Strong organizational skills and attention to detail.
• Four-year college degree in hospitality preferred.
• Knowledge of Property Management Systems and MS Office.

Responsibilities

• Train associates to Omni Standards.
• Communicate with department managers and Night Audit daily.
• Handle guest complaints maintaining a satisfactory impression.
• Be familiar with the hotel computer system for training and troubleshooting.
• Complete weekly supply inventories and ensure adequate pars.
• Complete rate discrepancy reports and make changes.
• Block/assign arrivals for the following day (VIPs, ESPs, etc.).
• Prepare group information sheets.
• Complete checkout with balance report.
• Complete daily credit checks.
• Adhere to Front Office Systems & Controls.
• Educate on Marketing Programs and hotel initiatives with the Loyalty Ambassador.

Skills

Customer service

Multi-tasking

Organizational skills

Problem solving

Microsoft Office

Education

Bachelor's degree in hospitality

Tools

Property Management Systems

Microsoft Office

Job description

Omni Chicago Hotel is seeking a Front Office professional to work closely with the Director of Front Office and staff to maximize front office and guest service operating efficiency. This role requires luxury hotel experience, flexible scheduling including nights, weekends, and holidays, and the ability to stand for long periods while maintaining exceptional service standards.

Training and development to Omni Standards are essential components of the position.