Evening Front Office Manager - Luxury Hotel

Omni Hotels & Resorts; New Orleans (LA); On-site; USD 45,000 - 62,000; Full time

Job summary

Omni Royal Orleans in New Orleans is seeking an Assistant Front Office Manager to support the Director of Front Office and night staff, ensuring maximum operating efficiency during evening hours. You will train associates to Omni Standards, coordinate with department managers, handle guest complaints, and manage the hotel computer system.

This role suits a customer‑service oriented leader with luxury hotel experience and strong MS Office skills.

Qualifications

• Experience in luxury hotel environment preferred.
• Flexible schedule including nights, weekends and holidays.
• Ability to stand for entire shift.
• Customer‑focused with multitasking, detail orientation and strong organizational skills.
• Knowledge of Property Management Systems and related software.
• Strong knowledge of Microsoft Office Suite.

Responsibilities

• Handle training with associates to ensure Omni Standards.
• Coordinate with department managers, especially Night Audit, every evening/morning.
• Resolve guest complaints maintaining a satisfactory impression.
• Familiarity with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories and ensure adequate pars.
• Prepare group information sheets and rate discrepancy reports.
• Block and assign arrivals for following day, including VIPs and special requests.
• Perform daily credit checks and balance reports.
• Adhere to Front Office Systems and Controls across responsibilities.
• Support Marketing Programs knowledge and hotel initiatives.
• Collaborate with Loyalty Ambassador to track and service select guests.

Skills

Customer service

Multitasking

Detail orientation

Organizational skills

PMS knowledge

Microsoft Office

Tools

Property Management Systems

Microsoft Office

Job description

Omni Royal Orleans in New Orleans is seeking an Assistant Front Office Manager to support the Director of Front Office and night staff, ensuring maximum operating efficiency during evening hours. You will train associates to Omni Standards, coordinate with department managers, handle guest complaints, and manage the hotel computer system.

This role suits a customer‑service oriented leader with luxury hotel experience and strong MS Office skills.