F&B Assistant Manager

Omni Hotels & Resorts; New Orleans (LA); On-site; USD 55,000 - 70,000; Full time

Job summary

Omni Royal Orleans Hotel in New Orleans' French Quarter seeks an Assistant Manager to train and supervise associates across restaurant outlets, ensuring courteous service and consistent guest satisfaction. The role emphasizes financial controls, daily service standards, and leadership in a dynamic hotel dining environment.

The ideal candidate has restaurant management experience, flexibility in scheduling, and a strong focus on hospitality, safety, and team development within a luxury resort

Qualifications

• Previous restaurant manager experience required.
• Flexible schedule including evenings, weekends and holidays.
• Understanding of financial statements and labor productivity.
• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
• Working in the interior of hotel, dining room and restaurant kitchen, with occasional travel around resort property as needed.
• Exposure to various cleaning chemicals.
• Exposure to food items and beverages.

Responsibilities

• Consistently ensure maximum guest satisfaction in the restaurant.
• Conduct daily pre‑meal meetings with service staff.
• Supervise floor during operation and ensure service protocol is followed.
• Handle all guest complaints to their satisfaction.
• Prepare weekly staff schedules and ensure stations are staffed.
• Monitor productivity and quality of food throughout service.
• Maintain cleanliness and appearance of the restaurant.
• Upsell beverages and specials when appropriate.
• Ensure compliance with liquor liability laws and safety procedures.

Skills

Restaurant management

Flexible schedule

Financial statements

Labor productivity

Food handler cert

TABC cert

Mobility

Stamina

Safety procedures

Job description

Omni Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans' associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

Overview

The Assistant Manager will provide proper training and supervision of all associates in the outlets of the operation. They will ensure prompt, courteous service and the overall success of the restaurant by conducting guest satisfaction surveys and utilizing financial controls.

Responsibilities

• To consistently ensure the maximum guest satisfaction while dining in the restaurant.
• Pre-meal meeting conducted with service staff on a daily basis.
• Supervision of floor during operation.
• Ensure that service personnel follow service protocol including steps of service.
• Handle all complaints to the guests' satisfaction.
• Make the staff a weekly schedule.
• Ensure Kitchen, stewarding and cashier staff are on duty as scheduled.
• Ensure the side-stations are fully stocked with equipment.
• Make sure the beverage machines are functioning properly.
• Ensure station rotation in seating.
• Assist in seating or service of guests as necessary.
• Monitor productivity of service staff.
• Monitor the quality and consistency of the food product.
• Making sure special boards and/or descriptions are posted accurately.
• To be familiar with clients so that there is constant recognition of all repeat guests.
• Review reservations on a daily basis and check against the VIP list from the front desk.
• All special attention details are handled properly.
• Maintain the physical atmosphere and cleanliness of the restaurant.
• Ensure the staff's uniforms and appearances meet specifications.
• Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
• Make sure all equipment is in good condition and clean.
• All lights and music adjusted appropriately for each meal period.
• Constantly perform positive up-selling techniques with service staff.
• Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
• Know and adhere to all company policies and procedures.
• Know emergency procedures and work to prevent accidents.
• Be familiar with and enforce all policies related to liquor liability laws.
• Perform any and all other duties assigned and/or required by management.

Qualifications

• Previous Restaurant Manager Experience required
• Flexible schedule including evenings, weekends, and holidays
• Understanding of financial statements and labor productivity
• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
• Working in the interior of hotel, dining room and restaurant kitchen, with occasional travel around resort property as needed.
• Exposure to various cleaning chemicals.
• Exposure to food items and beverages.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.