Evening Front Office Lead - Luxury Hotel, Flexible Schedule

Omni Hotels & Resorts; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Clear Destination Inc. is seeking an experienced Assistant Front Office Manager to work closely with the Director of Front Office and night staff to maximize operating efficiency during evening hours.

This role requires training associates to Omni Standards, proactive communication with night staff, and effective handling of guest complaints to maintain satisfaction. Proficiency with property management systems and Microsoft Office is essential.

Qualifications

• Experience in luxury hotel Front Office operations preferred.
• Able to work flexible hours including nights, weekends and holidays.
• Ability to stand for the full shift and multi-task with strong organizational skills.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office software.

Responsibilities

• Train associates to Omni Standards.
• Communicate with department managers nightly, especially Night Audit.
• Address guest complaints and resolve issues to ensure satisfaction.
• Maintain proficiency with hotel computer systems for training and troubleshooting.
• Complete weekly supply inventories and ensure adequate pars.
• Prepare and update rate discrepancy reports and implement changes.
• Block and assign arrivals for the next day including VIPs and special requests.
• Prepare group information sheets and balance/outstanding reports.
• Perform daily credit checks and adhere to Front Office systems and controls.
• Support Marketing Programs knowledge and collaboration with Loyalty Ambassador.

Skills

Front Office Management

Guest Service

Staff Training

PMS Knowledge

Microsoft Office

Tools

Property Management Systems (PMS)

Microsoft Office

Job description

Overview:

The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities:

Handle all training with associates to ensure Omni Standards.

Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.

Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

Be very familiar with the hotel computer system for training maintenance and trouble shooting.

Complete weekly supply inventories to ensure adequate pars of such.

Complete rate discrepancy report and make needed changes.

Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

Prepare group information sheets.

Complete check-out with balance report.

Complete credit check daily.

Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

Assure knowledge and training of Marketing Programs of company and hotel.

Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:

Previous luxury hotel experience is preferred.

Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Ability to stand for the entire scheduled shift.

Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

Knowledge of Property Management Systems and related computer programs

Strong knowledge of Microsoft Office Software.