Guest Experience Specialist — Front Desk

Schulte-Hospitality-Group; New Orleans (LA); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Daily Pay

Telemedicine and mental health care

Health & Life Insurance

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discount Marketplace

Descrizione del lavoro

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team. The role focuses on delivering exceptional hospitality, greeting guests, and ensuring a smooth front desk experience with VIP check-in and courteous service throughout shifts.

A strong emphasis on professional communication, multitasking, and guest satisfaction is essential. Our team values a service-first culture, flexibility, and opportunities for growth within the company.

Competenze

• Experience in Front Desk operations.
• In-depth knowledge of hotel Front Desk operations.
• High School education or equivalent.

Mansioni

• Greets guests on arrival with personal recognition.
• Reviews arrival lists and prepares welcome amenities.
• Escort VIPs to rooms and check them in.
• Answer phone within three rings with a smile and transfer queries as needed.
• Handle issued bank; count bank at start/end and report cash over/shorts.
• Keep front desk area clean and organized.
• Assist with lobby activation as needed.
• Handle guest PPI data according to procedures.
• Attend promptly to guest needs and inquiries.
• Perform other duties to meet business objectives.

Conoscenze

Basic computer skills

Verbal & written communication

Guest service oriented

Formazione

High School diploma

Descrizione del lavoro

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team. The role focuses on delivering exceptional hospitality, greeting guests, and ensuring a smooth front desk experience with VIP check-in and courteous service throughout shifts.

A strong emphasis on professional communication, multitasking, and guest satisfaction is essential. Our team values a service-first culture, flexibility, and opportunities for growth within the company.