Evening Front Office Supervisor - Lead Guest Service

Schulte Hospitality Group; Chapel Hill (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team in Chapel Hill, NC. SHG prides itself on a hospitality-driven culture, offering comprehensive benefits and opportunities for career growth within a large, multi-brand portfolio.

The role requires strong leadership, multitasking, and a commitment to excellent guest service. You will manage front desk operations, train staff, and act as Manager on Duty as needed, including nights, weekends,

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Provide the highest quality of service to guests at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Skills

Front desk operations

Leadership

Communication skills

Multitasking

Team player

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team in Chapel Hill, NC. SHG prides itself on a hospitality-driven culture, offering comprehensive benefits and opportunities for career growth within a large, multi-brand portfolio.

The role requires strong leadership, multitasking, and a commitment to excellent guest service. You will manage front desk operations, train staff, and act as Manager on Duty as needed, including nights, weekends,