Evening Front Desk Concierge

Hampton Inn & Suites Birmingham/280 East-Eagle Point; Birmingham (AL); On-site; USD 23,000 - 27,000; Full time

Job summary

Hampton Inn & Suites Birmingham/280 East-Eagle Point is seeking a friendly Front Desk Associate to be the first contact for guests, creating a welcoming experience and supporting daily front desk operations.

The role involves check-in/check-out, handling reservations, answering guest questions, and maintaining a tidy lobby; shift hours are 3pm–11pm on weekdays and weekends, with immediate start.

Qualifications

• Experience in other hotels or a comparable service industry dealing with customers.
• Prior PMS system experience is a plus.

Responsibilities

• Check guests in and out in a cheerful, friendly manner with efficiency and accuracy.
• Handle reservations and communicate clearly with guests and shifts.
• Operate the front desk telephone switchboard professionally and relay messages.
• Record and balance end-of-shift reports and maintain cash drawers per policy.
• Provide accurate guest information and address inquiries or concerns.
• Maintain a clean and organized lobby and front desk area.
• Ensure compliance with legal requirements and company standards.

Skills

Customer service

Communication skills

Cash handling

Reservations

Hospitality

Tools

PMS system

Job description

Hampton Inn & Suites Birmingham/280 East-Eagle Point is seeking a friendly Front Desk Associate to be the first contact for guests, creating a welcoming experience and supporting daily front desk operations.

The role involves check-in/check-out, handling reservations, answering guest questions, and maintaining a tidy lobby; shift hours are 3pm–11pm on weekdays and weekends, with immediate start.