Guest Experience Front Desk Associate

Hei Hotels Inc.; Birmingham, Northern (AL, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

HEI Hotels and Resorts seeks a friendly front desk associate at Residence Inn Birmingham Downtown at UAB to assist guests with check-in/out and provide exceptional service. You will greet guests, manage registration, and promote HEI branding and programs, ensuring guest satisfaction throughout their stay.

Strong verbal and written communication, calculator use for transactions, and a courteous, calm demeanor are essential for delivering memorable guest experiences in a busy hotel environment.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, with tact and diplomacy.

Responsibilities

• Assist guests with arrival and departure from hotel, while providing positive guests experiences.
• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Promote HEI Hotels and Resorts and brand marketing programs.
• Close guest accounts at time of check out and ascertain satisfaction.

Skills

Hotel experience

Customer service

Cash handling

Verbal and written communication

Problem solving

Tools

Calculator

Job description

HEI Hotels and Resorts seeks a friendly front desk associate at Residence Inn Birmingham Downtown at UAB to assist guests with check-in/out and provide exceptional service. You will greet guests, manage registration, and promote HEI branding and programs, ensuring guest satisfaction throughout their stay.

Strong verbal and written communication, calculator use for transactions, and a courteous, calm demeanor are essential for delivering memorable guest experiences in a busy hotel environment.