Guest Experience Specialist - Front Desk

Hampton Inn - Auburn Hills North; Lake Angelus (MI); On-site; USD 21,000 - 29,000; Full time

Job summary

Hampton Inn - Auburn Hills North is seeking a friendly Front Desk Agent to welcome guests, handle check-in/out, and assist with guest requests. The role emphasizes guest service and teamwork in a hotel environment. No prior hotel experience is required, training will be provided.

This is a great fit for someone who enjoys talking with people and maintaining a professional front desk. The position offers part-time and full-time opportunities with weekends and holidays as needed, supporting a

Qualifications

• Previous hotel, hospitality, customer service, or front desk experience is preferred but not required.
• Excellent communication and interpersonal skills.
• Friendly, professional, and service-oriented personality.
• Ability to remain calm and professional when handling challenging guest situations.
• Basic computer skills and ability to learn hotel reservation/front desk systems.
• Strong attention to detail and ability to multitask.
• Reliable and punctual with a strong work ethic.
• Ability to work independently as well as part of a team.
• Ability to work a flexible schedule, including weekends and holidays as needed.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out accurately and efficiently.
• Process reservations, room assignments, payments, and guest requests.
• Answer telephone calls and respond to guest questions and inquiries.
• Provide information about hotel services, amenities, local attractions, restaurants, and transportation.
• Address guest concerns and complaints professionally and work to resolve issues promptly.
• Communicate effectively with housekeeping, maintenance, and management regarding guest needs and room status.
• Maintain accurate guest records and follow established hotel procedures.
• Maintain a clean, organized, and professional front desk area.
• Follow hotel policies and procedures related to safety, security, guest privacy, and cash handling.
• Assist with other hotel duties as needed to ensure smooth daily operations.
• Provide consistently courteous and professional service while representing the hotel.

Job description

Hampton Inn - Auburn Hills North is seeking a friendly Front Desk Agent to welcome guests, handle check-in/out, and assist with guest requests. The role emphasizes guest service and teamwork in a hotel environment. No prior hotel experience is required, training will be provided.

This is a great fit for someone who enjoys talking with people and maintaining a professional front desk. The position offers part-time and full-time opportunities with weekends and holidays as needed, supporting a