Guest Experience Concierge

Residence-Inn-By-Marriott-0964fef; Five Points South (AL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision insurance

Vacation and sick leave

Pet insurance

401(k) with matching

Hotel room discounts

Job summary

Residence Inn Birmingham Downtown at UAB seeks a friendly Front Desk Agent to assist guests during arrival and departure, answer inquiries, and provide local recommendations. You will check guests in and out, manage room assignments, and process payments using the hotel system.

The ideal candidate has hotel experience, strong communication skills, and a customer‑service mindset. This role offers competitive benefits, employee discounts, and a supportive team in the Five Points South district.

Qualifications

• Hotel experience preferred.
• Strong calculator and math skills.
• Excellent written and verbal communication.
• Ability to input information accurately into a computer system.
• Ability to remain calm during emergencies.
• Ability to build effective working relationships.

Responsibilities

• Greet guests with a friendly, sincere welcome.
• Complete check-in and check-out using the property system.
• Promote HEI Hotels and Resorts brand programs.
• Handle guests' requests and provide local information.
• Process payments and balance the house bank.
• Respond to complaints professionally and resolve issues.

Skills

Hotel experience

Customer service

Communication skills

Cash handling

Computer systems

Emergency awareness

Interpersonal skills

Job description

Residence Inn Birmingham Downtown at UAB seeks a friendly Front Desk Agent to assist guests during arrival and departure, answer inquiries, and provide local recommendations. You will check guests in and out, manage room assignments, and process payments using the hotel system.

The ideal candidate has hotel experience, strong communication skills, and a customer‑service mindset. This role offers competitive benefits, employee discounts, and a supportive team in the Five Points South district.