Evening Front Desk Agent - Guest Experience Pro

Onvo; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 25,000; Part time

Job summary

Onvo operates a Residence Inn front desk in Wilkes-Barre. We are seeking a friendly Front Desk Agent for a part-time 3 PM–11 PM shift to warmly greet guests, handle check-ins/outs, and answer inquiries. You will manage reservations, payments, and guest requests using the PMS, while coordinating with housekeeping and maintenance to ensure a seamless stay. Strong customer service and reliability are essential.

Qualifications

• Prior customer service experience, preferably in hospitality.
• Excellent verbal and written communication skills.
• Ability to use a property management system (PMS) and standard office software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexible to work evenings, weekends, and holidays.
• Professional appearance and demeanor.

Responsibilities

• Greet guests and handle check-ins/outs efficiently.
• Answer phone calls and provide information about services and local attractions.
• Process reservations and changes in the PMS; manage payments and reconcile daily transactions.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Assist with administrative tasks as needed and maintain lobby area.

Skills

Customer service

Communication

Interpersonal skills

PMS proficiency

Problem solving

Teamwork

Flexibility

Professional appearance

Tools

PMS software

Office software

Job description

Onvo operates a Residence Inn front desk in Wilkes-Barre. We are seeking a friendly Front Desk Agent for a part-time 3 PM–11 PM shift to warmly greet guests, handle check-ins/outs, and answer inquiries. You will manage reservations, payments, and guest requests using the PMS, while coordinating with housekeeping and maintenance to ensure a seamless stay. Strong customer service and reliability are essential.