Front Desk Guest Services Specialist (Evening/Night)

Hamister Group

Harwood Mines (PA)

On-site

USD 17,000 - 25,000

Full time

9 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discounts on hotel stays

Paid time off

Job summary

Residence Inn by Marriott Hazleton in Pennsylvania is seeking a friendly Front Desk Associate to welcome guests and manage check-in/check-out with efficiency. You will coordinate reservations, provide local information, and help guests have a memorable stay.

Ideal candidates are reliable team players who communicate clearly, stay organized in a fast-paced environment, and are comfortable using computers. Evening and weekend shifts are required, with opportunities for growth and professional

Qualifications

High school diploma or equivalent.
Experience in hospitality or customer service is a plus, but training is provided.
Availability to work flexible shifts, including evenings, weekends, and holidays.

Responsibilities

Welcome Guests: Provide a warm, genuine greeting and manage the registration process efficiently.
Manage Reservations: Handle bookings, cancellations, and room assignments using the property management system.
Be the Local Expert: Offer information on hotel amenities, local attractions, transportation, and dining.
Problem Solve: Respond quickly and professionally to guest requests or concerns to ensure 100% satisfaction.
Financial Tasks: Process payments, handle cash transactions, and maintain accurate billing records. Close all daily reports.