Front Desk Guest Experience Associate — Evenings/Weekends

Comfort Inn-Pocono Lakes Region; Lake Ariel (PA); In loco; USD 17.000 - 25.000; Part-time

Descrizione del lavoro

Onvo in Lake Ariel, PA seeks a Front Desk Agent to warmly welcome guests, assist with check-in/out, and provide information on services and local attractions. The role involves handling reservations, processing payments, and coordinating with other departments to ensure guest satisfaction.

This part-time position (3 PM–11 PM) requires strong communication, multitasking ability, and a friendly, professional demeanor to deliver exceptional service in a fast-paced environment.

Competenze

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly personality.
• Ability to multitask in a fast-paced environment.
• Willingness to work flexible shifts including evenings and weekends.

Mansioni

• Greet guests upon arrival and assist with check-in/out procedures.
• Handle inquiries and resolve issues promptly and professionally.
• Manage reservations, modify bookings, and process cancellations.
• Process payments accurately and balance cash drawer.
• Answer calls and direct them to the appropriate department.
• Provide information about hotel services and local attractions.
• Maintain a clean front desk and lobby area.
• Collaborate with hotel departments to ensure guest satisfaction.
• Perform other administrative duties as assigned.

Conoscenze

Customer service

Communication

Multitasking

Shift flexibility

Team player

Descrizione del lavoro

Onvo in Lake Ariel, PA seeks a Front Desk Agent to warmly welcome guests, assist with check-in/out, and provide information on services and local attractions. The role involves handling reservations, processing payments, and coordinating with other departments to ensure guest satisfaction.

This part-time position (3 PM–11 PM) requires strong communication, multitasking ability, and a friendly, professional demeanor to deliver exceptional service in a fast-paced environment.