Guest Experience Front Desk Agent

Mcr-Hotels; Middlesex Township (PA); On-site; USD 25,000 - 37,000; Full time

Job summary

Residence Inn Carlisle is seeking a Front Desk Agent to ensure a welcoming arrival and departure experience for guests. You will address needs promptly, manage check-in/out, and assist with rate inquiries while maintaining hospitality standards.

Ideal candidates are team players with a positive attitude, strong communication skills, and the ability to follow guidelines in a busy hotel environment. This on-site role requires flexible scheduling including evenings and weekends.

Qualifications

• Experience in hospitality, service, consumer-facing environments preferred.
• Positive attitude and willingness to learn.
• Able to follow established guidelines and procedures.
• Able to work well under pressure in a busy hotel setting.
• Strong listening and conflict-resolution skills.

Responsibilities

• Check-in/out guests in a timely manner and ensure guest satisfaction.
• Understand room rates and promotions; assist guests with rate queries.
• Receive and note all incoming mail as required.
• Provide friendly service and greet guests by name when possible.

Skills

Hospitality

Can-Do Attitude

Communication

Following Guidelines

Pace under Pressure

Job description

Residence Inn Carlisle is seeking a Front Desk Agent to ensure a welcoming arrival and departure experience for guests. You will address needs promptly, manage check-in/out, and assist with rate inquiries while maintaining hospitality standards.

Ideal candidates are team players with a positive attitude, strong communication skills, and the ability to follow guidelines in a busy hotel environment. This on-site role requires flexible scheduling including evenings and weekends.