Guest Services Specialist - Front Desk

Residence Inn – King of Prussia; King of Prussia (PA); On-site; USD 19,000 - 25,000; Full time

Job summary

Residence Inn – King of Prussia is seeking a Front Desk Agent to welcome and assist guests, manage reservations, and coordinate with departments to ensure a smooth stay.

The role emphasizes guest service excellence, adherence to Marriott standards, and a professional appearance. Ideal candidates have a customer-service background and strong communication, with ability to multitask in a fast-paced hotel environment.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.

Responsibilities

• Greet guests in a friendly, professional manner per Marriott standards.
• Process reservations, check-ins, and check-outs.
• Provide exceptional guest service and respond to requests promptly.
• Ensure guest satisfaction by addressing needs and concerns.
• Share information about hotel services, amenities, and local attractions.
• Maintain accurate guest records, billing, and payment information.
• Handle in-house account balances and notify management of concerns.
• Balance cash, credit card transactions, and shift reports.
• Maintain daily logs and checklists.
• Communicate effectively with team members and other departments.
• Follow all safety and operational standards.
• Maintain professional appearance and consistent attendance.
• Adhere to company policies and procedures and exemplify values.
• Perform additional duties as assigned.

Skills

Communication

Interpersonal skills

English proficiency

Multitasking

Education

High School Diploma or equivalent

Job description

Residence Inn – King of Prussia is seeking a Front Desk Agent to welcome and assist guests, manage reservations, and coordinate with departments to ensure a smooth stay.

The role emphasizes guest service excellence, adherence to Marriott standards, and a professional appearance. Ideal candidates have a customer-service background and strong communication, with ability to multitask in a fast-paced hotel environment.