Evening Front Desk Agent - Guest Experience & Growth

Hilton Fort Wayne IN; Fort Wayne (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability Insurance

Life Insurance

Paid Time Off

Vacation Pay

Holiday Pay

Employee Discount

Hilton Team Member Travel Program with

Career Growth and Advancement Oppourtن

Job summary

Hilton Fort Wayne IN is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs in our Fort Wayne property. The role is full-time, hourly, with a second shift from 3:00 PM to 11:00 PM, requiring weekend and holiday availability.

You will be the face of the hotel, handling reservations, payments, and guest inquiries while promoting hotel services and programs. Prior hotel or Hilton PEP experience is a plus but not mandatory.

Qualifications

• Strong customer service and communication skills.
• Dependable, professional, and detail-oriented.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team-first mindset.
• Previous hotel experience or Hilton PEP experience is preferred, but not required.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Process guest check-ins, check-outs, room assignments, and payments.
• Assist guests with questions, requests, and local recommendations.
• Handle reservations, cancellations, and room changes.
• Promote hotel services, amenities, and guest programs.
• Maintain guest privacy and confidentiality in accordance with company policies.
• Follow cash handling, credit card, and accounting procedures.
• Attend department meetings and training sessions as scheduled.
• Work closely with team members to ensure an exceptional guest experience.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Dependable

Detail-oriented

Team player

Job description

Hilton Fort Wayne IN is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs in our Fort Wayne property. The role is full-time, hourly, with a second shift from 3:00 PM to 11:00 PM, requiring weekend and holiday availability.

You will be the face of the hotel, handling reservations, payments, and guest inquiries while promoting hotel services and programs. Prior hotel or Hilton PEP experience is a plus but not mandatory.