Front Desk Agent

Hilton Fort Wayne IN; Fort Wayne (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability Insurance

Life Insurance

Paid Time Off

Vacation Pay

Holiday Pay

Employee Discount

Hilton Team Member Travel Program with

Career Growth and Advancement Oppourtن

Job summary

Hilton Fort Wayne IN is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs in our Fort Wayne property. The role is full-time, hourly, with a second shift from 3:00 PM to 11:00 PM, requiring weekend and holiday availability.

You will be the face of the hotel, handling reservations, payments, and guest inquiries while promoting hotel services and programs. Prior hotel or Hilton PEP experience is a plus but not mandatory.

Qualifications

• Strong customer service and communication skills.
• Dependable, professional, and detail-oriented.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team-first mindset.
• Previous hotel experience or Hilton PEP experience is preferred, but not required.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Process guest check-ins, check-outs, room assignments, and payments.
• Assist guests with questions, requests, and local recommendations.
• Handle reservations, cancellations, and room changes.
• Promote hotel services, amenities, and guest programs.
• Maintain guest privacy and confidentiality in accordance with company policies.
• Follow cash handling, credit card, and accounting procedures.
• Attend department meetings and training sessions as scheduled.
• Work closely with team members to ensure an exceptional guest experience.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Dependable

Detail-oriented

Team player

Job description

Up to $15 per hour Fort Wayne, IN Onsite Job Classification: Front Desk Job Location: ONSHORE

Job Description

Job Title: Front Desk Agent
Pay Rate: $15/Hr
Location: Hilton Fort Wayne, Indiana
Employment Type: Hourly, Full Time

Be the face of Fort Wayne's premier full-service hotel and convention center. At Hilton Fort Wayne, our Front Desk Agents create memorable first impressions, deliver exceptional hospitality, and play a key role in ensuring every guest enjoys an outstanding stay. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering great service, we'd love to meet you.
Shift: Second Shift (3:00 PM - 11:00 PM)
Candidates must be available to work weekends and holidays as needed.

Responsibilities

• Welcome guests with a friendly, professional attitude
• Process guest check-ins, check-outs, room assignments, and payments
• Assist guests with questions, requests, and local recommendations
• Handle reservations, cancellations, and room changes
• Promote hotel services, amenities, and guest programs
• Maintain guest privacy and confidentiality in accordance with company policies
• Follow cash handling, credit card, and accounting procedures
• Attend department meetings and training sessions as scheduled
• Work closely with team members to ensure an exceptional guest experience
• Perform other duties as assigned by management

Qualifications

• Strong customer service and communication skills
• Dependable, professional, and detail-oriented
• Ability to multitask in a fast-paced environment
• Positive attitude and team-first mindset
• Previous hotel experience or Hilton PEP experience is preferred, but not required

Benefits for Full-Time Team Members

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Vacation Pay
• Holiday Pay
• Employee Discount
• Hilton Team Member Travel Program with discounted rates at Hilton properties worldwide
• Career Growth and Advancement Opportunities

Hours

• 40 hours per week

Job Type

• Full-Time

Work Location

• In Person
• Fort Wayne, Indiana

Join a team that delivers exceptional hospitality, creates memorable guest experiences, and represents one of the most recognized brands in the world.