Guest Experience Leader – Front Desk Management

Superhost Hospitality Management LLC; Fort Wayne (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Leadership development

Wellness program

On-demand pay

Travel discounts

Growth opportunities

Culture Committee

Job summary

Superhost Hospitality - Home2 Suites by Hilton Fort Wayne South is seeking a Front Desk Manager to lead our front desk team and ensure smooth, guest‑centered service across all shifts.

You will oversee check‑in/check‑out, reservations, and guest interactions; implement policies to boost efficiency; collaborate with housekeeping and sales; and contribute to planning and budgeting for the property. This role demands strong leadership and a commitment to outstanding guest experiences.

Qualifications

• Strong leadership and team management skills.
• Experience in hotel management or related work.
• Able to solve problems and make effective decisions.
• Committed to providing excellent guest experiences.

Responsibilities

• Lead and manage the front desk team to provide exceptional guest services.
• Oversee daily operations including check-in/check-out, reservations, and guest interactions.
• Implement and maintain front desk policies and procedures to optimize efficiency.
• Collaborate with other departments to enhance hotel operations.
• Handle escalated guest inquiries and resolve issues promptly.
• Contribute to strategic planning and budget management.

Skills

Leadership

Team management

Hotel management

Problem solving

Communication

Interpersonal skills

Organizational skills

Job description

Superhost Hospitality - Home2 Suites by Hilton Fort Wayne South is seeking a Front Desk Manager to lead our front desk team and ensure smooth, guest‑centered service across all shifts.

You will oversee check‑in/check‑out, reservations, and guest interactions; implement policies to boost efficiency; collaborate with housekeeping and sales; and contribute to planning and budgeting for the property. This role demands strong leadership and a commitment to outstanding guest experiences.