Guest Experience Specialist - Flexible Shifts

Hospitality management; Fort Wayne (IN); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Travel discounts

Job summary

Superhost Hospitality - Home2 Suites Fort Wayne is seeking a Front Desk Agent in Fort Wayne, Indiana. You will greet guests, manage check-ins, and provide information about facilities and local attractions to ensure a seamless guest experience.

The role emphasizes handling reservations, inquiries, and concerns with professionalism, while collaborating with other hotel departments to deliver outstanding service at all times.

Qualifications

• Strong verbal and written communication skills.
• Passion for delivering excellent customer service.
• Ability to handle guest concerns with professionalism and care.
• Works well in a team environment and supports colleagues.

Responsibilities

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
• Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments to ensure seamless guest experiences.

Skills

Verbal communication

Written communication

Customer service

Team player

Job description

Superhost Hospitality - Home2 Suites Fort Wayne is seeking a Front Desk Agent in Fort Wayne, Indiana. You will greet guests, manage check-ins, and provide information about facilities and local attractions to ensure a seamless guest experience.

The role emphasizes handling reservations, inquiries, and concerns with professionalism, while collaborating with other hotel departments to deliver outstanding service at all times.