Hotel Front Office Manager

Welcome Group; Fort Wayne (IN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental Insurance

Vision Insurance

Paid time off

Employee discount

Food and Beverage discount on property

Job summary

Hilton Fort Wayne is seeking a Front Office Manager to lead its front desk and bell/transportation teams with energy and a commitment to top-tier service. This hands-on managerial role includes payroll, scheduling, and performance oversight while spending the majority of time with guests and teammates.

The position emphasizes leading by example and delivering consistent, brand-standard experiences in a full-service hotel environment.

Qualifications

• Proven success in a front office or guest services leadership role.
• Excellent communication, leadership and organizational skills.
• College degree in Hospitality or Business Management preferred; equivalent experience considered.
• Ability to lead by example and develop front office staff.

Responsibilities

• Provide day-to-day leadership for front desk and bell/transportation operations.
• Ensure consistent delivery of Hilton brand service standards.
• Recruit, hire, train, coach, and develop front office staff.
• Oversee scheduling, payroll, and staffing levels to ensure operational efficiency.
• Monitor guest satisfaction and resolve issues promptly.
• Maintain financial controls, assist with budgeting, and manage the gift shop.

Skills

Leadership

Communication

Organizational skills

Guest services

Team mentoring

Education

Bachelor's in Hospitality or Business

Tools

Hilton PEP

Job description

Job Title: Hotel Front Office Manager
Annual Pay Range: $50,000 - $60,000.
Location: Hilton Fort Wayne, Indiana

The Hilton Fort Wayne at the Grand Wayne Convention Center, Northeastern Indiana’s premier full-service hotel and convention facility, is seeking a Front Office Manager to lead its front desk and bell/transportation departments with energy, integrity, and a passion for top-tier service.

As a full-service Hilton property, we are committed to delivering exceptional hospitality at every touchpoint. We are looking for a results-driven, guest-focused leader who thrives on the front lines. While this is a management position that involves administrative responsibilities such as payroll, scheduling, and team performance oversight, the successful candidate is expected to spend at least 80% of their time actively engaged with their team and our guests.

This is a hands-on leadership role, ideal for someone who leads by example and has a genuine enthusiasm for providing exceptional service.

Responsibilities

• Provide day-to-day leadership for front desk and bell/transportation operations
• Ensure consistent delivery of Hilton brand service standards
• Recruit, hire, train, coach, and develop front office staff
• Oversee scheduling, payroll, and staffing levels to ensure operational efficiency
• Monitor guest satisfaction and resolve issues promptly
• Maintain financial controls, assist with departmental budgeting, and take ownership of the gift shop
• Partner with other hotel departments to ensure seamless guest experiences
• Ensure compliance with all company policies, Hilton brand standards, and applicable laws

Qualifications

• Proven success in a front office or guest services leadership role; Hilton experience preferred
• Strong familiarity with Hilton systems (PEP) is a plus
• College degree in Hospitality or Business Management preferred; equivalent work experience will be considered
• Excellent communication, leadership, and organizational skills
• Able to handle competing priorities in a fast-paced, high-guest-contact environment
• Demonstrated ability to lead by example, mentor staff, and create a culture of service excellence

Flexible schedule is a must, this position may be required to work any shift, including early mornings, evenings, overnights, weekends, and holidays as needed

Weekend availability is expected; while time off requests are considered, this role typically includes two days off during the week.

Salary can be discussed based on experience.

Pay: $50,000.00 - $60,000.00 per year

Benefits

• Health insurance
• Dental Insurance
• Vision Insurance
• Paid time off
• Employee discount
• Food and Beverage discount on property

Work Location

In person

#WGI2027